Hilda E. Santiago

As utility service shutoffs for non-payment will start again on May 2, the state’s Consumer Counsel is warning residents about a possible scam targeting utility customers whose bills are overdue.

🚫 No third-party supplier will ever contact customers with billing issues. Both supply and delivery costs are billed exclusively by the electric distribution company – only Eversource or United Illuminating. If you receive correspondence from anyone other than Eversource or UI pertaining to your electric bill balance, you should assume that it is not legitimate.
 
If you think you have been scammed, reach out to:
-PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing pura.information@ct.gov
-Office of Consumer Counsel by emailing occ.info@ct.gov or calling 860-827-2900
-The Office of the Attorney General at 860-808-5318.