DMV Official: We'll Reduce Lines

March 2, 2016

DMV Official: We'll Reduce Lines

By SUSAN HAIGH

Published: Feb 19, 2016

HARTFORD, Conn. (AP) - The private vendor that designed a major upgrade of the Connecticut Department of Motor Vehicles' aging computer system is committed to making sure all the "bugs" are fixed, the interim commissioner assured state lawmakers on Friday.

Rep. Tony Guerrera, D-Rocky Hill, the committee's co-chairman, asked whether the state has been "sold a bill of goods."

Dennis Murphy, who was appointed by Gov. Dannel P. Malloy to temporarily run the agency, told the General Assembly's Transportation Committee that 3M has "committed to us very directly, from a high level, they're going to make this work. We're going to hold their feet to the fire to make the system work."

The DMV has been plagued by long wait times, erroneous vehicle registration cancellations and other problems since the upgrade was launched last summer. Some legislators said they have received numerous complaints from constituents and questioned whether 3M should be replaced with another vendor.

Read more from the Associated Press.